Royal Bank of Scotland
United States of America
RBS acquired Citizens Financial Group and has grown to approximately 1,800 branches in twelve states of the USA with a newly commissioned RBS Americas Headquarters Building in Stamford, Connecticut.
We reviewed the maintenance strategy used by Citizens Bank, analysed USA portfolio costs and compared them against established benchmarks. Concurrently, an overview of the USA maintenance market was performed. This was designed to identify similarities and differences between provider capabilities as well as account for the US geography and regional variations in service offerings.